Refund Policy

Overview

At StudyWithLuna, we're confident in our visual learning method and want you to feel secure in your investment. That's why we offer a straightforward, hassle-free refund policy that puts you first.

30-Day Money-Back Guarantee

All paid subscriptions (Student Plan and Pro Plan) come with our 30-day money-back guarantee. Here's how it works:

• Full Refund: Get 100% of your payment back if requested within 30 days of purchase
• No Questions Asked: We won't interrogate you about why you want a refund
• Keep Your Progress: Your learning data remains saved if you decide to return later
• Quick Processing: Refunds are initiated within 48 hours of your request

What's Covered

• First-time subscriptions to Student Plan (€25/month)
• First-time subscriptions to Pro Plan (€50/month)
• Annual plan purchases (within first 30 days)
• Accidental duplicate purchases
• Luna Progress Guarantee: If Luna's AI determines you haven't made measurable progress after 30 days of consistent use

🤖 Luna's Progress Guarantee

Revolutionary AI-Monitored Learning Assurance

Luna tracks 847 learning indicators per session, monitoring your progress with scientific precision. If her advanced AI systems determine you haven't made measurable advancement after 30 days of consistent use, we'll automatically process your refund—no questions asked.

"I monitor micro-improvements in pattern recognition, visual memory formation, and contextual understanding. If I can't accelerate your Mandarin acquisition, you shouldn't pay." — Luna AI

Eligibility Requirements

To be eligible for our 30-day money-back guarantee:

• Request must be made within 30 days of your initial payment
• Applies to your first paid subscription only
• You must have a valid reason if requesting after using significant platform resources
• Account must be in good standing (no violations of Terms of Service)

Special Cases

We handle these situations with extra care:

• Technical Issues: If you couldn't access our platform due to technical problems on our end
• Billing Errors: Any overcharges or incorrect billing will be refunded immediately
• Medical/Emergency: We're understanding of unexpected life circumstances

How to Request a Refund

Requesting a refund is simple. Choose the method that works best for you:

Method 1: Through Your Account (Fastest)

1. Log in to your StudyWithLuna account
2. Go to Settings > Subscription
3. Click "Request Refund"
4. Fill out the brief form
5. Submit your request

Method 2: Email Support

1. Email refunds@studywithluna.com
2. Include your account email and order number
3. Briefly explain your refund request
4. We'll confirm receipt within 24 hours

What to Include

• Your registered email address
• Order/Transaction ID (found in your payment confirmation email)
• Date of purchase
• (Optional) Brief reason for refund - helps us improve!

Processing Time

We process refunds quickly to minimize any inconvenience:

• Request Review: Within 48 hours of submission
• Approval Notification: Email sent once approved
• Refund Initiation: Same day as approval
• Bank Processing: 5-10 business days (depends on your bank)
• PayPal Refunds: Usually 3-5 business days

Exceptions and Limitations

While we strive to be fair and flexible, some situations fall outside our standard refund policy:

Non-Refundable Items

• Free trial periods (already free!)
• Renewal payments after 30 days of initial purchase
• Purchases made more than 30 days ago
• Gift subscriptions after redemption
• Add-on features purchased separately

Partial Refunds

We may offer partial refunds in these cases:

• Service interruptions lasting more than 24 hours
• Significant feature unavailability
• Pro-rated refunds for annual plans after 30 days

Abuse Prevention

To protect our service and community:

• Multiple refund requests may be declined
• Accounts showing signs of abuse may be restricted
• We reserve the right to deny refunds for Terms of Service violations

Cancellations vs. Refunds

It's important to understand the difference:

Cancellation

• Stops future billing cycles
• You keep access until the end of your current billing period
• Can be done anytime from your account settings
• No refund for unused time in current period

Refund

• Returns your payment (within 30-day window)
• Immediately ends your subscription access
• Requires contacting support or using refund form
• Subject to our 30-day guarantee terms

Tip: If you're unsure about continuing, try canceling first. You'll keep access until the end of your billing period and can decide then.

Contact Us About Refunds

We're here to help with any refund questions or concerns:

Before Requesting a Refund

Consider reaching out to our support team if you're experiencing issues. We might be able to help!

• Technical difficulties? We can troubleshoot together
• Not seeing progress? Let Luna adjust to your learning style
• Confused about features? We'll guide you through them
• Need a break? You can pause your subscription instead