How Can We Help You?
Find answers to your questions about learning Chinese with Luna
Getting Started
Learning with Luna
Account & Settings
Technical Support
Frequently Asked Questions
How do I create an account?
Creating an account is easy! Click the "Sign Up" button in the top right corner, enter your email and create a password. You'll get instant access to 3 free radicals to test our method.
How does the visual learning method work?
Our method is based on how Chinese characters were originally created - as pictures! Luna helps you create personal visual associations for each character component. When you see 火 (fire), you might see dancing flames. Luna remembers YOUR unique vision and builds on it, making characters unforgettable.
How do I manage my subscription?
Log into your account and go to Settings > Subscription. There you can view your current plan, upgrade/downgrade, update payment methods, or cancel. All changes take effect at the next billing cycle.
What browsers are supported?
StudyWithLuna works best on modern browsers: Chrome (v90+), Firefox (v88+), Safari (v14+), and Edge (v90+). Make sure JavaScript is enabled for the full learning experience.
What are learning specializations?
Specializations let you focus on Chinese vocabulary relevant to your interests - Gaming, Social Media, Business, Travel, etc. Luna adapts her teaching to use examples from your chosen field, making learning more relevant and faster.
Can I cancel anytime?
Yes! No contracts or cancellation fees. Cancel anytime from your settings. You'll keep access until the end of your billing period. Your progress is saved if you decide to return later.